Currently having a negative shopping experience with futurlec.
I've ordered items no problem but nearly a month has passed and nothing received.
They are slow to respond to emails and don't seem to update their website on unavailable items.
I asked them to send what they had available. They misinterpreted and are not sendiing anything until they can locate missing items.
Guess i'll send another email. Its almost comical at this point.
To be clear, i've been patient and polite while acknowledging i'm dissatisfied with my transaction. They haven't even said a customary "sorry for any inconvenience " statement.
I would catagorize this as poor customer service.
Mistakes happen, how one fixes them is the mark of good service.
Yes it's usually taken about 6 weeks to receive my order when I've placed with them in the past. Doesn't inspire confidence, but then neither does their 1990's web shop.
I haven't bothered with them for a long time now, although I must admit that I was quite pleased with their PCB service. Not checked their prices out recently though and I'm sure others are just as competitive if not more so.
After one more email, futurlec finally confirmed shipping and gave me a tracking number.
Backordered items will be sent at no additional cost.
I'm ok with that.
Now... I shall prepare boards whilst I wait. Freppo's 4015 guitar synth is at the top of the list!. Psyched for that one!
Yeah, that's par for the course. You order, and then the next time you hear from them is going to be whenever they get around to shipping. I only use them when I think the savings might be worth a long wait.